Martin, William B. <br/><br/>
Managing Quality Customer Service / 
William B. Martin 
 - London :  Kogan Page,  1989 
 - 91 p. :  forms ;  23 cm 
 - Kogan Page better management skills .
<br/><br/>Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving. 
<br/><br/> Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving. 
<br/><br/><label>ISBN: </label>0749403519 0749403527 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M167 1989