TY  - BOOK
AU  - Evans,James R.
TI  - Total quality: management, organization and strategy 
SN  - 0324301596 (pbk.)
AV  - HD62.15 .D4 2005
PY  - 2005///
CY  - Mason, Oio
PB  - Thomson/South-Western
KW  - Total quality management
N1  - Includes bibliographical references (p. 451-456) and index
N2  - Do you know how to deliver Total Quality on the job? TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY not only presents the basic principles and tools associated with Total Quality, it presents them using illustrations and case studies drawn from real life scenarios. Inside, you'll read about Total Quality as it relates to privately held companies, service industry businesses, major corporations, and overseas organizations, all from the management perspective
ER  -