Farenden, Peter. <br/><br/>
ITIL for dummies / 
by Peter Farenden. 
 - Chichester, West Sussex :  John Wiley & Sons, Ltd.,  c2012. 
 - xvi, 370 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781119950134 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ITIL (Information technology management standard)<br/>Information technology---- Management.<br/>Support services (Management)<br/>Computer technical support---- Standards.<br/>Information technology---- Quality control.
<br/><br/><label>LC Class. No.: </label>HD30.2  / .F375 2012