Writing that works : how to communicate effectively in business, e-mail, letters, memos, presentations, plans, reports, proposals, resumes, speeches /
Kenneth Roman and Joel Raphaelson.
- 3rd ed., completely rev. and updated.
- New York : HarperCollin, 2000.
- xii, 193 p. : ill. ; 22 cm.
Includes bibliographical references (p. 146-149).
9780060956431
English language---- Business English. English language---- Rhetoric. Business writing.