Johnson, Clive, 1962- Managing conflict at work : understanding and resolving conflict for productive working relationships / Clive Johnson & Jackie Keddy. - London ; Philadelphia : Kogan Page, c2010. - vi, 260 p. : ill. ; 25 cm. Includes bibliographical references and index. ISBN: 9780749459529 0749459522 9780749459536 (ebook) 0749459530 (ebook) LCCN: 2010-014011 Subjects--Topical Terms: Conflict management.Interpersonal communication.Interpersonal relations.Conflict management--Case studies. LC Class. No.: HD42 / .J643 2010 Dewey Class. No.: 658.4/053