TY  - BOOK
TI  - Customer Care I
SN  - 0070402205
AV  - HD9980.5 .P753 2000
PY  - 2000///
CY  - New Delhi.
PB  - Tata McGraw-Hill Publishing Company Limited
KW  - Customer Service
KW  - Training Guide for Customer Service Staff
KW  - Customer services -- Management
KW  - Customer services -- Marketing
ER  -