TY  - BOOK
AU  - Griffiths,David N.
TI  - Management in a Quality Environment
SN  - 0873892224 (alk. paper)
AV  - HD62.15 .G75 1994
U1  - 658.5/62 20
PY  - 1994///
CY  - Milwaukee, WI
PB  - ASQC Quality Press
KW  - Total quality management
KW  - Leadership
KW  - Customer services
N1  - Includes bibliographical references (p. 187-188) and index
ER  -