Improving Organizational Performance : A Handbook for Managers /
Philip Baguley
- London : McGraw-Hill, c1994
- xiii, 271 p : ill ; 23 cm
Includes index
What is performance and why do we want to improve it?; directions, goals and targets; the conversion process; quality and performance improvement; process and place; making it happen; managing change; communication; teams; problem-solving; analytical techniques; project management.
Aims to answer the needs of managers in the increasing drive to improve effectiveness and efficiency of their business units. The text focuses on performance improvement, how to start and maintain it.