TY  - BOOK
AU  - Specchia,Antonio
TI  - Customer relationship management (CRM)for medium and small enterprises: how to find themright solution for effectively connecting with your customers 
SN  - 9780367708863
AV  - HF5415.5 .S64  2022
PY  - 2022///
CY  - New York
PB  - Routledge
KW  - Customer relations
N1  - iIncludes index
ER  -