St. Clair, Guy <br/><br/>
Total quality management in information services / 
Guy St Clair. 
 - London ;  New Providence, N.J. :  Bowker-Saur,  c1997. 
 - ix, 261 p. :  ill. ;  24 cm. 
 - Information services management .
<br/><br/> Includes bibliographical references (p. [231]-239) and index. 
<br/><br/><label>ISBN: </label>1857390393 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services--Management.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>ZA3157  / .S23 1997