TY  - BOOK
AU  - Oakland,John S.
AU  - Oakland,Robert J.
AU  - Turner,Michael A.
TI  - Total qualitymanagement and operational excellence: text with Cases 
SN  - 9781138673410
AV  - HD62.15 .O25  2021
PY  - 2021///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - --Case study
N1  - Includes bibliographical references and index
ER  -