Oakland, John S. <br/><br/>
Total qualitymanagement and operational excellence :  text with Cases / 
 5th ed. 
John S. Oakland, Robert J. Oakland and Michael A. Turner 
 - London :  Routledge ,  2021 
 - 535 p. :  ill. ;  26 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781138673410 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management----Case study.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O25  2021