TY  - BOOK
AU  - Peelen,Ed
AU  - Beltman,Rob
TI  - Customer relationship management
SN  - 9780273774952 (alk. paper)
AV  - HF5415.5 .P44 2013
PY  - 2013///
CY  - Boston
PB  - Pearson
KW  - Customer relations
KW  - Management
ER  -