Peelen, Ed. <br/><br/>
Customer relationship management / 
Ed Peelen and Rob Beltman. 
 - Second edition. 
 - 413p:  ill;  25cm 
<br/><br/><label>ISBN: </label>9780273774952 (alk. paper) 
<br/><br/><label>LCCN: </label>2013-023098 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P44 2013