TY  - BOOK
AU  - Gilmore,Audrey
TI  - Services marketing and management
SN  - 9780761941576
AV  - HD9980.5 .G55 2003
PY  - 2003///
CY  - London
PB  - Sage Publications
KW  - Service industries
KW  - -- Management
KW  - -- Marketing
N1  - Includes bibliographical references and indexes
ER  -