Gilmore, Audrey. <br/><br/>
Services marketing and management / 
Audrey Gilmore. 
 - London :  Sage Publications,  2003. 
 - 215 p. :  ill.;  24 cm. 
<br/><br/> Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9780761941576 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries---- Management.<br/>Service industries---- Marketing.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .G55 2003