Payne, Sheila <br/><br/>
Delivering Customer Service :  A Practical Guide to Managing Successful Customer Relationships / 
Sheila Payne. 
 - 2nd ed. 
 - Oxford :  How To Books,  1999. 
 - 192 p. :  ill. ;  22 cm. 
<br/><br/> Previous ed.: 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Dealing with customers; keeping records; another satisfied customer; improving your customer service; your company's good reputation; keeping yourself up-to-date; solving problems for customers; making changes to improve service; putting your customer service NVQ together. 
<br/><br/> Updated for the second edition, this guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. It also covers the criteria for NVQ levels 2 and 3 in customer service. 
<br/><br/><label>ISBN: </label>1857034864 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5 1999 
<br/><br/><label>Dewey Class. No.: </label>658.812