TY  - BOOK
AU  - Dugger,Jim
TI  - Listen Up: hear what's really being said 
SN  - 1884926401 (pbk.)
AV  - P95. 46.D845 1995
PY  - 1995///
CY  - West Des Moines, IA
PB  - American Media Pub.
KW  - Listening
KW  - Oral Communication
N2  - Communication fails without someone to liste n. Dugger shows how to improve your listening skills, interp ret non-verbal communication and respond with non-judgmental phrases. He also shows how to get a poor listener to hear w hat you are saying. '
ER  -