TY  - BOOK
AU  - Aikens,C.Harold
TI  - Quality inspired management: the key to sustainability 
SN  - 9780131197565 (alk. paper)
AV  - HD62.15 .A3953 2011
U1  - 658.4/013 22
PY  - 2011///
CY  - Boston
PB  - Prentice Hall
KW  - Total quality management
KW  - Sustainable development
N1  - Includes bibliographical references and index; 1. Quality Overview -- 2. Quality as a Strategic Imperative in the Information Age -- 3. People - the Most Valuable Asset -- 4. Specifications and Production Implications -- 5. Quality of Design -- 6. System Maintenance and Reliability -- 7. Understanding Process Behavior - Problem-Solving Toolkit -- 8. Statistical Process Control by Variables -- 9. Issues Relevant to Statistical Process Control by Variables -- 10. Statistical Process Control by Attributes -- 11. Process Improvement in lean Production Environments -- 12. Control of Process in Service industries -- 13. Using ANOVA and DOE to Determine What Makes a Process Tick -- 14. Continuous Improvement: Pursuit of Six Sigma Quality
ER  -