Kabtamu, Tadesse Customer satisfaction towards hotel service quality : Customer satisfaction in hotel service / Tadesse Kabtamu - Germany: LAP LAMBERT Academic Publishing , 2013 - 62 p. ; 24cm ISBN: 9783846593752 Subjects--Topical Terms: Customer services----Hotels.Customer relations.Customer satisfaction. LC Class. No.: HF5415.5 / .K38 2013