TY  - BOOK
AU  - Capozzi,Louis
AU  - Rucci,Susan R.
TI  - Crisis management in the age of social media
SN  - 9781606495803
AV  - HD49 .C35     2013
PY  - 2013///
CY  - New York
PB  - Business expert press
KW  - Social media
KW  - Crisis management
ER  -