TY  - BOOK
AU  - Drummond ,Helga
TI  - THE T.Q.M. MOVEMENT: What Total Quality Management is Really All About 
SN  - 8174760008
AV  - HD62.15 .D784 1997
PY  - 1997///
CY  - New Delhi.
PB  - UBS Publishers Distributors.
N1  - Includes index
ER  -