TY  - BOOK
AU  - Barrett,Sherry L.
TI  - Keep Them Calling!: Superior Service on the Telephone 
SN  - 1884926479
AV  - HF5541.T4 .B37 1996
PY  - 1996///
CY  - West Des Moines, Iowa
PB  - American Media Publishing
KW  - Telephone etiquette
KW  - Telephone in business
N2  - The telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job
UR  - http://lcweb.loc.gov/catdir/toc/95-78189.html
ER  -