Barrett, Sherry L. <br/><br/>
Keep Them Calling! :  Superior Service on the Telephone / 
Sherry L. Barrett. 
 - West Des Moines, Iowa :  American Media Publishing,  c1996. 
 - 95 p. ;  26 cm. 
 - AMI how-to series .
<br/><br/> The telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job. 
<br/><br/><label>ISBN: </label>1884926479 
<br/><br/><label>LCCN: </label>95-078189 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone etiquette.<br/>Telephone in business.
<br/><br/><label>LC Class. No.: </label>HF5541.T4  / .B37 1996