Karr, Ron. <br/><br/>
The Complete Idiot's Guide to Great Customer Service / 
 Complete idiot's guide  Guide to great customer service  Great customer service 
by Ron Karr and Don Blohowiak. 
 - New York, NY :  Alpha Books,  c1997. 
 - xxvi, 326 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/> You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the Service Difference--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get: 
<br/><br/><label>ISBN: </label>0028619536 (pbk.) 
<br/><br/><label>LCCN: </label>97-073148 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .K37 1997 
<br/><br/><label>Dewey Class. No.: </label>658.8/12