Harris, Elaine K. <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris 
 - 6th ed. 
 - Edinburgh gate :  Pearson,  2014 
 - ii,194p :  ill ;  28cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781292040356 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H34  2014