TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9780138003548
AV  - HD31 .G64 2010
PY  - 2010///
CY  - Upper Saddle River, N.J.
PB  - Pearson Education International
KW  - Total quality management
N1  - Previous ed.: Upper Saddle River, N.J.: Pearson/Prentice Hall, 2006; Includes bibliographical references and index
ER  -