Part I: It in the Business Environment. 1. Introduction: Business and Information Technology. 2. Information Technologies in the Modern Organization. Part II: IT Infrastructure. 3. Computer Hardware. 4. Computer Software. 5. Managing Organizational Data and Information. 6. Telecommunications and Networks. 7. The Internet, Intranets, and Extranets. Part III: Applying IT for Competitive Advantage. 8. Functional, Enterprise, and Interorganizational Systems. 9. Electronic Commerce. 10. Computer--Based Supply Chain Management and Information Systems Integration. 11. Data, Knowledge, and Decision Support. 12. Intelligent Systems in Business. Part IV: Achieving Informational and Organizational Goals. 13. Strategic Information Systems and Reorganization. 14. Information Systems Development. 15. Implementing IT: Ethics, Impacts, and Security. Glossary. References. P Credits. Index.

Introduction to Information Technology, Second Edition is based on the fundamental premise that the major role of information technology (IT) is to support employees, regardless of their functional area (e.g. sales, marketing, accounting, HR) or level in the organization. The unique theme of What's in IT for me/ IT's About Business provides relevance for majors and non-majors. The text takes a hands-on approach with the popular Virtual Company, has strong coverage of e-commerce, an excellent variety and volume of examples, a strong website with real world applications and cases, and a presentation that makes the material accessible through an attractive design. The text shows IT through a global perspective and emphasizes the importance of making connections among individuals, groups and organizations. The text is ideal for undergraduate business majors with no prerequisite computer courses, and the new edition builds upon the advantages of the previous edition by further tying the text together with the online material.