Includes bibliographical references and indexes

OB: AN INTRODUCTION. The Nature and Study of Organizations. Work in the 21st Century: The Changing World of People and Organizations. BASIC HUMAN PROCESSES. Perception and Learning: Understanding and Adapting to the Work Environment. Individual Differences: Personality and Abilities. THE INDIVIDUAL AND THE ORGANIZATION. Motivation in Organizations. Work-Related Attitudes: Feelings about Jobs, Organizations, and People. Career Development and Work Stress. GROUP PROCESSES. Group Dynamics and Work Teams. Interpersonal Communication. Problem-Solving and Decision-Making. Helping, Cooperation, and Conflict in Organizations. INFLUENCING OTHERS. Influence, Power, and Politics. Leadership. The Work Environment: Culture and Technology. ORGANIZATIONAL PROCESSES. Organizational Structure and Design. Managing Organizational Change and Development.

Offers future managers with basic information about human beings and their behaviour within the context of a business environment. The text includes such issues as how to motivate people, how to give them feedback on their performance, how to influence them, and how to help them cope with stress. End of Chapter Skills portfolios offer exercises for individuals and group. Other sections lead students to the Web sites of companies discussed in each chapter.