Includes bibliographical references (p. 129-131) and index.

Introduction 1. The Dynamics of Organization Change 2. Social and Human Factors 3. A Seven-Step Process 4. Change Agents 5. Collateral Damage 6. Change as an Opportunity Appendix

Managing through change and crisis is difficult in any business environment, let alone one as turbulent as managers face today. This timely guide offers authoritative advice on how to recognize the need for organizational change, communicate the vision, prepare for structural change such as M&A, and address emotional responses to downsizing. With tools for managing stress levels and advice on gathering and sharing information during transition, this book is an indispensable guide for managers at any level of the organization.