Overview: introduction to information systems; organizational structure and the role of information technology. Infrastructure: computer hardware; computer software; managing organizational data and information; telecommunications and networks; the Internet and intranets. Applications to improve profitability and effectiveness: interorganizational and global information systems; functional and enterprise systems; data, knowledge, and decision support; intelligent systems in business; electronic commerce; strategic information systems and reorganization. Developing and managing systems: information systems development; implementing IT - ethics, impacts, and security.

This text is based on the fundamental premise that the major role of information technology (IT) is to support employees, regardless of their functional area or level in the organization, and it provides the tools that enable all employees to better perform their jobs.