Includes bibliographical references and index.

Part 1 Setting the scene: part case - The Body Shop; management and organization; models of management; the international context of management; interpreting the management role. Part 2 Managing people: part case - W.L. Gore and Associates; power, influence and management style; motivation; communication; how teams develop; managing through teams and groups. Part 3 Planning the business: part case - Genlight Shipping; corporate strategy; analyzing the business environment; managing marketing; corporate social responsibility. Part 4 Organising the business: part case - Save the Children Fund; organisation structure and culture; human resource management; the developing organisation; managing change. Part 5 Controlling the business: part case - Kwik-Fit; finance and budgetary control; managing operations and quality; managing information systems.

Case material in this work includes part cases, chapter cases and case examples which show how theory is put into practice in the business world. Review questions check understanding, as well as compare and evaluate topics discussed in the chapter.