Includes index

1. Introduction to operations management 2. The management of quality 3. Controlling and improving work 4. The management of people 5. Technology and information 6. Managing projects 7. Project management techniques 8. Managing supply and demand 9. Inventory decisions 10. Managing flows in service situations 11. Planning and controlling material flows 12. Strategic issues

This text is an ideal introduction to operations management for all non-specialists, particularly those taking modular programmes in the subject. It demonstrates how the principles of operations management are of value to any manager and, in relating operations management to other management functions, enables the student to place these principles in an everyday business context. Service and manufacturing operations are given equal treatment.