1. Communications 2. Groups and their effectiveness 3. Assertion and negotiation 4. Oral presentations 5. Writing reports 6. Interviewing 7. User documentation 8. Training users

People-to-people communication skills are as important in the world of computer systems as technical skills and business knowledge. This text amply covers all the important aspects of people-to-people communication which may be required at any time in information systems, systems analysis and business computing. It offers a practical approach to how to communicate with clients, customers, suppliers, peers and managers and, in general, an overview of the communi-cation demands of business. This is a book aimed at anyone who has to deal with information systems as part of their everyday routine. It is clear and easy to understand and is perfect for the non-specialist.