Delivering Customer Service : A Practical Guide to Managing Successful Customer Relationships / Sheila Payne.
Material type:
TextPublication details: Oxford : How To Books, 1999.Edition: 2nd edDescription: 192 p. : ill. ; 22 cmISBN: - 1857034864
- 658.812 21
- HF5415.5 1999
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| HF5415.34 .Q7 2011 Consumer behaviour : implications for marketing strategy / | HF5415.34 .Q7 2011 Consumer behaviour : implications for marketing strategy / | HF5415.35 .T38 2000 Marketing / | HF5415.5 1999 Delivering Customer Service : A Practical Guide to Managing Successful Customer Relationships / | HF5415.5 .A24 2017 No title تسويق الخدمات / | HF5415.5 .A26 2013 إدارة العلاقات مع العملاء : مدخل التسويق المبنى على قواعد البيانات=Customer relationship management(CRM): database marketing approach / | HF5415.5 .B84 2013 تسويق الخدمات / |
Previous ed.: 1997.
Includes bibliographical references and index.
Dealing with customers; keeping records; another satisfied customer; improving your customer service; your company's good reputation; keeping yourself up-to-date; solving problems for customers; making changes to improve service; putting your customer service NVQ together.
Updated for the second edition, this guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. It also covers the criteria for NVQ levels 2 and 3 in customer service.
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