Includes bibliographical references and index.

1. Total Quality Management: An Introduction. 2. Approaches to Total Quality Management. 3. Managing Human Resources for Total Quality Management. 4. What Senior Management Need to Know about Quality Costing. 5. The Role of the Senior Management in Total Quality Management. 6. Total Quality Management: Some Common Failings of Senior Management. 7. Motivation, Change and Culture. 8. Involvement at Work. 9. The Japanese Approach to TQM. 10. Epilogue.

Based on the successful first edition of Total Quality and Human Resource Management this fully revised edition is refocused onto key new issues in continuous improvement. The text now incorporates the latest thinking and research on the behavioural issues in quality management as well as self-assessment, quality award models and sustaining total quality management. This text is both comprehensive and practical and is designed to give students and managers a thorough grounding in-* The key issues in continuous improvement* The role of management in the TQM process* The importance of teamwork for successful TQM.It is unique in integrating the work of specialists in quality management, human resources, industrial organisation and psychology to give both breadth and depth to the treatment of the subject. It will be an ideal resource for all students in Management and TQM as well as those on professional courses and practising managers.