Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2009.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN: - 9780071277501
- HF5415.5 .L83 2009
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Books | Library First Floor | HF5415.5 .L83 2009 (Browse shelf(Opens below)) | 1 | Available | 16404 |
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| HF5415.5 .H34 2014 Customer service : a practical approach / | HF5415.5 .K37 1997 The Complete Idiot's Guide to Great Customer Service / | HF5415.5 .K38 2013 Customer satisfaction towards hotel service quality : Customer satisfaction in hotel service / | HF5415.5 .L83 2009 Customer service : building successful skills for the twenty-first century / | HF5415.5 .M167 1989 Managing Quality Customer Service / | HF5415.5 .M86 2016 Customer Relationship management / | HF5415.5 .P44 2013 Customer relationship management / |
Includes bibliographical references (p. 406-408) and index.
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