Includes bibliographical references and index.

1. Management of Differences by Warren H. Schmidt and Robert Tannenbaum 2. The Team That Wasn't by Suzy Wetlaufer 3. Overcoming Group Warfare by Robert R. Blake and Jane S. Mouton 4. Negotiating with a Customer You Can't Afford to Lose by Thomas C. Keiser 5. Turning Negotiation into a Corporate Capability by Danny Ertel 6. When Consultants and Clients Clash by Idalene F. Kesner and Sally Fowler 7. Five Ways to Keep Disputes Out of Court by John R. Allison 8. Alternative Dispute Resolution: Why It Doesn't Work and Why It Does by Todd B. Carver and Albert A. Vondra

This title presents leading minds and landmark ideas in an easily accessible format. From the pre-eminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world. Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. Harvard Business Review on Negotiation and Conflict Resolution offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. This is a Harvard Business Review Paperback.