Includes bibliographical references.

$a Part I: Foundations of IT Management 1. Management in the Information Age 2. Information Technology's Strategic Importance 3. Developing the Firm's IT Strategy 4. Information Technology Planning Part II: Technology and Industry Trends 5. Hardware and Software Trends 6. Modern Telecommunications Systems 7. Legislative and Industry Trends Part III: Managing Application Portfolio Resources 8. Application Portfolio Management 9. Managing Application Development 10. Alternatives to Traditional Development 11. Managing Network Applications Part IV: Tactical and Operational Considerations 12. Developing and Managing Customer Expectations 13. Problem, Change, and Recovery Management 14. Managing Operations 15. Network Management Part V: Controlling Information Resources 16. Measuring IT Investments and Returns 17. IT Controls and Asset Protection Part VI: Preparing for IT Advances 18. People, Organizations, and Management Systems 19. The Chief Information Officer's Role.

$a This text looks at the management and enterprise-wide issues of information technology - from strategic planning and technology assessment to operational activities and controls - from a managerial perspective