Includes bibliographical references (p. 137-138) and index.

Goals: guides to action -- Motivation: the not-so-secret ingredient of high performance -- Monitoring performance: looking for what's going wrong and right -- Closing gaps and improving performance : the basics of coaching -- Becoming a better coach : beyond the basics -- Formal performance appraisal: improving results through feedback -- Employee development: helping people grow in their careers -- Intractable performance problems: face them head-on -- Epilogue: what leaders must do -- Appendix A: Useful implementation tools -- Appendix B: Handling a dismissal.

The New Manager's Guide and Mentor The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Today's competitive workplace demands that managers evaluate employee performance, and provide coaching. This book will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.