The customer service solution : (Record no. 9824)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00932cam a2200241 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000114746 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | VRT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250102223446.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150414s2013 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071809931 (alk. paper) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201504161015 |
| Level of effort used to assign nonsubject heading access points | aalzain |
| Level of effort used to assign subject headings | 201504161014 |
| Level of effort used to assign classification | aalzain |
| Level of effort used to assign subject headings | 201504151009 |
| Level of effort used to assign classification | akushoob |
| -- | 201504140938 |
| -- | akushoob |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .D175 2013 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dasu, Sriram. |
| 9 (RLIN) | 23911 |
| 245 10 - TITLE STATEMENT | |
| Title | The customer service solution : |
| Remainder of title | managing emotions, trust, and control to win your customer's business / |
| Statement of responsibility, etc. | by Sriram Dasu and Richard Chase. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 223 p.: |
| Other physical details | illustrations ; |
| Dimensions | 24 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 13163 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 1415 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | -- Management. |
| 9 (RLIN) | 23912 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Chase, Richard B. |
| 9 (RLIN) | 10880 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Suppress in OPAC | No |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Library | Library | First Floor | 21/12/2024 | 12.50 | HF5415.5 .D175 2013 | 25142 | 21/12/2024 | 1 | 25.00 | 21/12/2024 | Books |