Controlling the costs of conflict : (Record no. 279)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02569cam a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000001102 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | VRT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250102222422.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 081022s1998 caua |b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0787943231 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201402040053 |
| Level of effort used to assign nonsubject heading access points | VLOAD |
| Level of effort used to assign subject headings | 201002231044 |
| Level of effort used to assign classification | malmash |
| Level of effort used to assign subject headings | 200810251400 |
| Level of effort used to assign classification | venkatrajand |
| Level of effort used to assign subject headings | 200810251359 |
| Level of effort used to assign classification | venkatrajand |
| -- | 200810221455 |
| -- | musallam |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD42 |
| Item number | .S59 1998 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/053 |
| Edition information | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Slaikeu, Karl A., |
| 9 (RLIN) | 1001 |
| 245 10 - TITLE STATEMENT | |
| Title | Controlling the costs of conflict : |
| Remainder of title | How to Design a System for Your Organization / |
| Statement of responsibility, etc. | Karl A. Slaikeu, Ralph H. Hasson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | San Francisco : |
| Name of publisher, distributor, etc. | Jossey-Bass, |
| Date of publication, distribution, etc. | c1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 233 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 490 0# - SERIES STATEMENT | |
| Series statement | The Jossey-Bass business and management series |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 219-226) and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction. The Hidden Culprit of High Costs: Weak Systems. First Principle: Acknowledge Four Ways to Resolve Conflict. Defining Four Options. Weighing Costs and Risks of Each Method. Choosing an Approach to Conflict Management. The Preferred Path for Cost Control. Second Principle: Create Options for Prevention and Early Intervention. A Template for All Organizations. Applying the Template: Real Stories. Third Principle: Build Collaborative Strength Through Seven Checkpoints. Seven Checkpoints. Clarify Policy. Define Roles and Responsibilities. Revise Documents. Establish Selection Criteria. Provide Education and Training. Strengthen Support Systems. Evaluate the System. Fourth Principle: Use the Mediation Model to Build Cosensus Among Decision Makers and Users. Assumptions About Change. Phase One: Draft a Blueprint. Phase Two: Implement the Plan. Phase Three: Review the System Annually. Conclusion. Conclusion: A Vision for Your Organization. Resource A: Glossary. Resource B: Ombudsman Code of Ethics and Standard Practices. Resource C: Skills Courses. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Conflict management |
| 9 (RLIN) | 1002 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Suppress in OPAC | No |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Library | Library | First Floor | 21/12/2024 | 7.70 | HD42 .S59 1998 | 758 | 21/12/2024 | 1 | 15.40 | 21/12/2024 | Books |