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Quality and performance excellence: management, organization, and strategy /

Evans, James R.

Quality and performance excellence: management, organization, and strategy / James R. Evans - 7th ed. - Australia : South-Western Cengage Learning , 2014. - xv,479 p. ; 24 cm.

Includes index.

ISBN: 9781133955924

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / .E95 2014

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