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Delivering customer service: How to win a compatitive edge through managing customer relationship successfully /

Payne, Sheila.

Delivering customer service: How to win a compatitive edge through managing customer relationship successfully / Sheila Payne. - Deluxe ed. - Hong Kong: Grolier international , c 1997 - 188p : ill. ; 24 cm. - Grolier Business Library General Reference. .

ISBN: 0717297403

Subjects--Topical Terms:
Customer services

LC Class. No.: HF5415.5 / P29 1997

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Delivering customer service: How to win a compatitive edge through managing customer relationship successfully /

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