Total quality management in information services /
St. Clair, Guy
Total quality management in information services / Guy St Clair. - London ; New Providence, N.J. : Bowker-Saur, c1997. - ix, 261 p. : ill. ; 24 cm. - Information services management .
Includes bibliographical references (p. [231]-239) and index.
1857390393 (alk. paper)
Information services--Management.
Total quality management.
ZA3157 / .S23 1997
Total quality management in information services / Guy St Clair. - London ; New Providence, N.J. : Bowker-Saur, c1997. - ix, 261 p. : ill. ; 24 cm. - Information services management .
Includes bibliographical references (p. [231]-239) and index.
1857390393 (alk. paper)
Information services--Management.
Total quality management.
ZA3157 / .S23 1997