Quality management for organizational excellence : introduction to total quality /

Goetsch, David L.

Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. - 6th ed. - Upper Saddle River, N.J. : Pearson Education International, c2010. - xvii, 634 p. : ill. ; 28 cm.

Previous ed.: Upper Saddle River, N.J.: Pearson/Prentice Hall, 2006.

Includes bibliographical references and index.

9780138003548 0138003548


Total quality management.

HD31 / .G64 2010
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