Preparation for ISO 9000 registration; basic concepts; what is ISO 9000? the assessment; beyond ISO 9000 certification; satisfying ISO 9000 requirements; management responsibility; quality system; contract review; design control; document and data control; purchasing; customer supplied product; product identification and traceability; process control; inspection and testing; inspection, measuring and test equipment; inspection and test status; control of nonconformity product; corrective and preventive action; handling, storage, packaging, preservation and delivery; control of quality records; internal quality audits; training; servicing; statistical techniques; production part approval; continuous improvement; manufacturing capabilities.

The third edition of a guide to implementing the Quality System Standard. Contains a set of instructions for putting quality to work and becoming certified to the worldwide quality system standard. Aimed at quality officers and managers, engineers and students.