Why counselling has become an important management task; what counselling is; the skills of counselling; a structure for listening; asking questions; signals and messages; a typical structure for a counselling interview; who should be the counsellor?; training for the counsellor; supervision and support; counselling issues and situations; the values of counselling; setting up a counselling programme; open for business; evaluating the counselling programme.

Provides the busy manager with an explanation of the skills involved in the staff counselling process. The text features examples and illustrations of counselling issues, and addresses common questions asked by new managers.